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Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.
Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.
Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.
We're looking for a customer-focused Client Success Manager to manage a portfolio of clients, driving retention, satisfaction and growth through strategic relationship management and exceptional service.
Build and maintain strong client relationships.
Develop and deliver account plans that support client success and growth.
Conduct reviews and provide data-driven insights.
Identify opportunities to increase participation and product uptake.
Collaborate with internal teams to deliver a seamless customer experience.
Resolve issues and champion continuous improvement.
Experience in account management, client success or B2B relationship management.
Strong communication, influencing and stakeholder management skills.
A customer-first mindset with a focus on delivering results.
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Ability to work autonomously and manage multiple priorities.
Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:
Smart Leave, an additional week of leave each year
Free lunch every week
Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
Make a Difference Days – paid days off to volunteer for the community and environment
Discounted retail vouchers
Salary packaging and novated leasing benefits (of course!)
Free flu vaccinations
Employee Share Plan
At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.
If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today.
Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.
Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.
Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:
WGEA Employer of Choice for Gender Equality since 2019
DCA Inclusive Employer 2025 – 2026
Silver Employer on the Australian Workplace Equality Index
We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.
Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.
Respectfully, no agencies please.
Australian public provider of salary packaging, novated leasing, fleet management and employee benefits for employers and staff.
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