Client Success Coordinator (3616)

You are highly organised, customer-focused and thrive in a fast-paced environment. You enjoy building relationships, coordinating multiple stakeholders and ensuring clients have a positive experience from day one.

Experience in client onboarding, implementation, client success, project coordination or a similar client-facing role.

Experience managing onboarding or implementation projects with multiple stakeholders and competing priorities.

Strong relationship-building and stakeholder management skills.

Excellent communication and presentation skills.

A customer-first mindset with a focus on delivering exceptional service.

Strong organisational skills and attention to detail.

Resilience, adaptability and a continuous improvement mindset.

Commercial awareness and a passion for helping clients succeed.

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

Smart Leave, an additional week of leave each year

Free lunch every week

Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus

Make a Difference Days – paid days off to volunteer for the community and environment

Discounted retail vouchers

Salary packaging and novated leasing benefits (of course!)

Free flu vaccinations

Employee Share Plan

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

WGEA Employer of Choice for Gender Equality since 2019

DCA Inclusive Employer 2025 – 2026

Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.

Respectfully, no agencies please.