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Services Team Manager - BMS
Johnson Controls
Sydney, AUS
Full-time
Mid
Onsite
Discovered 2 weeks ago
BASBMS
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Role Overview
This role will develop and manage the Service business in both recurring (Preventative Service Agreement) and non-recurring (Labour & Material) revenue streams to achieve a designated financial plan and develop profitable business with new and existing customers.
You will look after:
Service : Lead, drive and cascade service objectives to our customers and team members in line with our values, approach and required methodologies. PSA and L&M contractual objectives & operational excellence is to be delivered at all times, with ownership and accountability for the service teams operational excellence outcomes.
Customers : Service existing and potential customers to ensure that the company’s products and services outcomes continue to meet the customer & business requirements, whilst gathering information regarding future opportunities. Proactively implement processes to ensure client relationships are maintained, managed and developed. Act professionally at all times and take complete ownership of client relationships, engagement and satisfaction.
Growth : Support the management team with the formulation and execution of Service growth strategies.
Mentoring/Guidance : Mentor, influence and co-ordinate the service team, including but not limited to sales, technicians, team leaders, coordinators and admin resources to ensure alignment and delivery of service to ensure growth and profitability.
Account Management : Implement, maintain and develop account management strategies, to target specific industries and markets, based on current and future business requirements. Review, negotiate and support business contract management activities.
Key Skills for This Role
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Full Job Posting
About the role
This role will develop and manage the Service business in both recurring (Preventative Service Agreement) and non-recurring (Labour & Material) revenue streams to achieve a designated financial plan and develop profitable business with new and existing customers.
You will look after:
Service : Lead, drive and cascade service objectives to our customers and team members in line with our values, approach and required methodologies. PSA and L&M contractual objectives & operational excellence is to be delivered at all times, with ownership and accountability for the service teams operational excellence outcomes.
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