icims
Services Account Manager
Keysight Technologies, Inc.
Remote, USA
Full-time
Senior · 8+ years experience
Remote
USD 191190-318640 yearly / year
Discovered 1 weeks ago
KeysightCareTestOpsRFP
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Key Skills for This Role
KeysightCareTestOpsRFP
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Strategic Account Leadership
Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Mid Atlantic region.
Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.
Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
Lead executive-level service reviews, QBRs, and long-term service planning discussions.
Sales Growth & Business Development
Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.
Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services .
Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.
Negotiate commercial terms, pricing, and service deliverables at expert level.
Customer Relationship Management
Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.
Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.
Serve as escalation point for critical service events, outage mitigation, or urgent operational support.
Cross-Functional Leadership
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