Senior Web Operations Engineer (SRE)

Lead incident response, conduct RCAs and ensure action items are tracked to closure

Build and maintain runbooks, playbooks and escalation frameworks for proactive and reactive response

Drive toil reduction by identifying repetitive operational work and engineering it away

Design and own the full observability stack — metrics, logs, traces and events — using tools like Prometheus, Grafana, OpenTelemetry, Datadog, Dynatrace or similar

Build intelligent alerting that reduces noise, eliminates alert fatigue and surfaces actionable signals

Implement distributed tracing and dependency mapping to provide end-to-end visibility across microservices

Drive adoption of continuous profiling and real user monitoring (RUM) for proactive performance management

Leverage AIOps platforms to enable anomaly detection, predictive alerting and automated root cause analysis

Implement AI-assisted incident triage — using LLM-powered tools to summarise incidents, suggest fixes and accelerate MTTR

Build and maintain ML-powered capacity forecasting models to optimise infrastructure spend and prevent resource saturation

Embed security-as-reliability principles — treating security incidents with the same urgency as availability incidents

Own issue remediations across infrastructure (OS, containers, dependencies)

Integrate SAST, DAST and SCA tools into CI/CD pipelines to shift security left

Design, build and maintain cloud-native infrastructure on AWS using Infrastructure as Code (Terraform, Pulumi) & drive rightsizing, reserved capacity planning and cost anomaly detection

Own Kubernetes cluster operations — autoscaling, resource management, networking and upgrade strategy

Mentor and guide junior and mid-level SREs — conducting technical reviews and pair debugging sessions

Define and evolve SRE team standards, best practices and engineering principles

Collaborate closely with product, development and security teams as an embedded reliability partner

Contribute to on-call rotation and drive continuous improvement of on-call experience

Represent SRE in architecture reviews, sprint planning and cross-functional forums

The Competitive Edge

Own end-to-end reliability and availability of AEM environments — Author, Publish, Dispatcher and AEM as a Cloud Service (AEMaaCS) — across dev, staging and production

Monitor and manage AEM instance health, optimise Dispatchers, Manage DAM, OSGi Configurations, replication queues.

Experience with Cloudflare - CDN, Workers,

B.E/B.Tech/M.Tech/MCA in Computers, IT, EC, telecommunications or other related streams with minimum 7+ years of working experience with following skills:

Strong understanding of cloud-based web architecture and enterprise-level systems, including Apache configuration, rewrite rules, redirects, regular expressions, reverse proxies, restrictive forward proxies, and Apache Mod Proxy configuration, tuning, and optimization.

Hands-on experience with SSL certificate configuration, TLS, cipher suites, security hardening, and best practices.

Experience with domain management, network configuration, DNS routing, subnets, zone management, and troubleshooting.

Experience in vulnerability management and remediation, including the ability to analyze penetration test and vulnerability assessment reports and implement appropriate mitigation strategies.

Experience with Global Traffic Management (GTM), Content Delivery Networks (CDNs), and network services such as Akamai and Cloudflare.

Experience managing technology vendors, software licenses, support contracts, and third-party service providers.

5–7 years of experience working with Java/J2EE frameworks.

Experience with Continuous Integration and Continuous Deployment (CI/CD) tools such as Jenkins.

Experience with cloud-native applications and services, including AWS, Lambda, RDS, and Microsoft Azure.

Experience with Adobe Experience Manager (AEM) or other enterprise content management systems; AEM experience is preferred.

Good understanding of designing and developing RESTful APIs and SOAP-based web services.

Experience with observability and monitoring tools such as New Relic, Grafana, and Datadog; knowledge of Site Reliability Engineering (SRE) concepts is a plus.

Experience in scripting and automation using Python, Shell scripting, or similar technologies to improve operational efficiency and reduce manual effort.

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