Technical Support Engineer, Advanced

Serve as the APAC lead for NPI planning activities within the Global Service Enablement organization.

Translate global product introduction plans into regional deployment and readiness strategies.

Drive comprehensive readiness assessments covering capability, capacity, equipment, tooling, training, documentation, and operational support requirements.

Participate in global NPI planning forums and represent APAC service requirements during product launch planning.

Establish and maintain regional launch roadmaps aligned with global NPI schedules and business priorities.

Ensure operational handoff from NPI implementation into steady-state service execution.

Assess regional service capability requirements for upcoming NPIs across all APAC service locations.

Identify future gaps in skills, equipment, test stations, tooling, facilities, and operational resources.

Develop mitigation plans to address readiness risks before product launch.

Partner with regional leaders to build scalable capability deployment plans supporting future growth.

Provide visibility into regional demand, deployment status, resource constraints, and readiness risks.

Support strategic decisions regarding regional service footprint expansion and capability placement.

Lead cross-functional deployment planning activities across service centers, operations, product divisions, and supply chain organizations.

Drive execution of service capability deployments including equipment procurement, station qualification, documentation release, and training readiness.

Establish governance processes and readiness review mechanisms to ensure successful launch execution.

Monitor deployment milestones and escalate risks impacting launch schedules or customer readiness.

Facilitate post-launch reviews and continuous improvement activities.

Maintain visibility to the regional NPI portfolio and future launch pipeline.

Analyze product introduction forecasts and anticipate service enablement requirements.

Develop risk assessments and readiness scorecards for leadership review.

Identify opportunities for resource sharing, standardization, and capability optimization across the APAC network.

Support scenario planning and capacity modeling activities to improve decision making and operational preparedness.

Coordinate technician enablement strategies for new products and capabilities.

Ensure training plans, certification requirements, documentation, and operational procedures are completed prior to launch.

Partner with subject matter experts and Product Divisions to establish sustainable knowledge transfer processes.

Drive consistent deployment standards and best practices across APAC service locations.

Drive adoption of standardized NPI planning processes, tools, and reporting frameworks.

Develop executive-level visibility into readiness status, capability deployment progress, and forecasted risks.

Leverage operational data to improve planning accuracy and deployment effectiveness.

Identify opportunities to streamline NPI execution and reduce time-to-service readiness.

Support transformation initiatives focused on global capability planning and service network optimization.

Global Service Enablement Leadership

Product Division NPI Program Managers

Research & Development Teams

APAC Service Operations Leaders

Global and Regional Supply Chain Organizations

Finance and Business Planning Teams

Training and Technical Enablement Organizations

Customer Support and Service Delivery Teams

Bachelor's degree in Engineering, Operations Management, Industrial Engineering, or related technical discipline.

7+ years of experience in NPI, service operations, manufacturing operations, technical program management, or product deployment.

Strong understanding of operational readiness, capacity planning, and service delivery processes.

Experience managing cross-functional projects involving multiple stakeholders and global teams.

Strong analytical, organizational, and risk management skills.

Excellent communication and stakeholder management capabilities.

Experience supporting complex electronic test and measurement products.

Experience with global product launch or service deployment programs.

Knowledge of service operations, calibration, repair, or technical support environments.

Experience with capacity planning, forecasting, and operational analytics.

Familiarity with NEST, SAP, Power BI, or equivalent operational planning and reporting tools.

PMP, Agile, Lean, or Six Sigma certification preferred.

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