Services Account Manager

Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.

Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.

Serve as escalation point for critical service events, outage mitigation, or urgent operational support.

Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.

Collaborate with Legal, Finance, and Operations to structure complex service agreements.

Lead internal teams during RFPs, contract renewals, and technical solution development.

8–12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).

Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.

Proven ability to manage complex enterprise customers and close multi-year service agreements.

Strong business acumen in negotiation, commercial structuring, and value-based selling.

Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.

Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.

Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.

Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.

Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.

Strategic account planning and executive communication

Expert-level negotiation and commercial strategy

Technical credibility across test engineering and service operations

Relationship building at all levels

Problem-solving and escalation management

Resource coordination across cross-functional teams

Long-cycle and complex-deal sales execution

Annual growth of service contract value and penetration rate

High customer satisfaction and strong renewal performance

Increased multi-year service agreements and expanded KeysightCare adoption

Strong alignment with Sales and Delivery teams to improve customer outcomes

Development of long-term, strategic service roadmaps with top regional accounts

Sales Capabilities:

Strong executive presence with the ability to lead Customer Business Reviews and coordinate with partner organizations.

Ability to develop and maintain positive long-term relationships with key customers at all levels.

Skilled in articulating and demonstrating Keysight’s value propositions to customers.

Proven track record in disciplined execution of services and renewal sales processes, including funnel management to achieve and exceed sales targets.

Ability to assess and understand customer business initiatives and identify issues/opportunities affecting ARR business, attach rates, and customer satisfaction scores.

Problem-solving skills for a broad range of issues with varying scope and complexity.

Ability to manage complex sales funnels and develop business plans to accelerate sales growth.

Goal-driven with strong relationships inside and outside the company, and the ability to collaborate and drive alignment with multiple stakeholders.

Key Attributes:

Strong sales management skills.

Excellent communication and organizational skills.

Driven, proactive mindset with the ability to work independently in a remote setting.

Goal-oriented with a sense of urgency.

Ability to multitask effectively.

Passion for customer satisfaction.

Win-win attitude with sound judgment and resource management.