Customer Service Administrator

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.

Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.

We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

We are looking for a motivated, customer-focused Customer Service Administrator to join our team based in Winnersh.

This role is ideal for someone who thrives in a fast-paced environment, enjoys working with customers, and can effectively manage multiple priorities while maintaining a high level of accuracy.

As a Customer Service Administrator, you will act as a key link between customers, service teams, logistics, and manufacturing, supporting the end-to-end administration of repair and calibration requests.

Type of contract: Fixed-term contract for 2 years

You will be responsible for:

• Managing repair and calibration service requests from receipt through to completion.
• Processing customer requests, including data entry, pricing updates, and quote generation..
• Handling customer queries and collection requests in a professional and timely manner.
• Coordinating with internal teams to support the efficient delivery of services.
• Maintaining accurate records, dashboards, and customer information across multiple systems.
• Prioritizing a high volume of tasks while ensuring accuracy and attention to detail.
• Supporting continuous improvement and contributing to a collaborative team environment.
• Experience in customer service, customer support, service administration, order processing, or sales support within a fast-paced environment.
• Strong multitasking and organizational skills, with the ability to manage competing priorities effectively.
• A customer-focused mindset with strong problem-solving abilities.
• High attention to detail and excellent follow-up skills.
• Strong teamwork and collaboration skills with a proactive, can-do attitude.