ServiceNow Solutions Architect - Customer Workflows
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Key skills for this role
Key Skills for This Role
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We Are
A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine)
A virtual team throughout the United States with headquarters in Virginia
Devoted to doing the right thing for our clients and team by leading with a human-first culture
An experienced team of consultants who are dedicated to having fun and adding value
Open minded and always welcoming new ideas and approaches
You Are
A highly experienced ServiceNow Consultant with proven experience in both the design and execution of ServiceNow implementations
Packing at least 6 years of ServiceNow architecture, development, and integration experience
Experienced in ServiceNow's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio
Responsible for designing, implementing, and managing ServiceNow solutions for large scale projects
A mentor and advisor to technical consultants and clients
Client-centric with strong communication and presentation skills as well as a dedication to building long-standing partnerships
A ServiceNow Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist for CSM (CIS-CSM) & Certified Application Developer (CAD)
Passionate about doing the right thing, no matter how many times it takes
An adventurer who wouldn’t mind traveling up to 20% of the time
What You’ll Do
Engage as a primary architect on projects to set technical direction and lead the development team to implement client solutions with ServiceNow configurations, integrations, and custom development.
Participate in and/or lead design workshops, development, testing and deployment activities with some of ServiceNow’s top enterprise and public sector customers
Be responsible for technical deliverables related to ServiceNow configurations and/or integration development
Develop a keen understanding of the solutions we implement and our customer’s business
Engage as a primary technical point of contact with executive level clients, supporting engagement and program managers
Support business development and pre-sales activities as the technical lead / architect
Provide expert level support and technical mentoring to implementation team
Respond to Request for Information/Proposal documents
Be an expert in ServiceNow best practices and the products we implement
What We Offer
- A family first culture with unlimited PTO after your first year
- Health benefits with free coverage for you and competitive rates for your family
- 401k match and a variety of other benefits
- An investment in your continued growth and development with training opportunities and certifications
- The opportunity to make a difference with other ServiceNow experts who truly believe in teamwork and changing the world
About Servos
ServiceNow implementation and digital transformation for the public sector.
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