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ServiceNow Solution Architect (ITOM + Now Assist)

Tata Consultancy Services
Edison, USA
Full-time
Senior · 10+ years experience
Onsite
USD 159800-188000 yearly / year
Discovered 1 weeks ago
ServiceNowNow AssistVirtual AgentAIOps
Free

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Key skills for this role

ServiceNowNow AssistVirtual Agent
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Qualifications

  • 10+ years in IT Service Management / IT Operations solution delivery
  • 10+ years enterprise ServiceNow experience across ITOM, Now Assist, and CMDB
  • Strong understanding of major incidents, change risk, problem prevention, and service reliability
  • Proven capability integrating observability platforms with ServiceNow workflows
  • Executive communication skills with strong governance and design authority mindset
  • Proven experience designing and rolling out Now Assist / GenAI-enabled workflows
  • Strong working knowledge of:
  • o ITOM & CMDB (service/CI context, event impact awareness)
  • o Now Assist
  • Experience integrating conversational AI with automation and enterprise workflows
  • Ability to communicate AI solution value clearly to operations and leadership
  • Required Certifications: (at least one of the below)
  • ServiceNow CSA, CIS ITOM, Virtual Agent / Now Assist experience, ITIL v4; exposure to AIOps and automation frameworks.

Salary Range

  • $159,800-$188,000 a year
  • #LI-AK1

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