ServiceNow Project Manager

• Minimum 5 years of hands-on ServiceNow project management experience.
• Minimum 7 years of experience managing enterprise technology or transformation projects.
• Proven experience delivering ServiceNow implementations and enhancements.
• Strong practical experience managing ServiceNow Customer Service Management (CSM) delivery.
• Experience leading Agile, Waterfall, and Hybrid delivery methodologies.
• Hands-on understanding of ServiceNow integrations and platform capabilities.
• Strong stakeholder management and executive communication skills.
• Nice-to-Haves
• Experience leading large-scale ServiceNow CSM implementations or transformation programs.
• Experience with ITSM, IRM/GRC, and CSM modules.
• Experience working in the energy, utilities, or electricity sector.
• Strong vendor management and enterprise governance experience.
• Education and Certifications
• Degree or Diploma in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
• PMP, PRINCE2, Agile, or equivalent project management certification preferred.

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