ServiceNow ITOM Engineer

Essential Responsibilities

• Represent the customer's voice to the technology and design team
• Analyze requirements from cross-functional ServiceNow teams, translate into technical specifications and implement functionalities pertaining to CMDB, Discovery, Event Management, Flow Designer, Service Mapping and Health Log Analytics.
• Manage and refine the product backlog, create user stories and perform release planning. Define and Prioritize features by ranking them against strategic goals and initiatives.
• Perform on going product review, analysis and decision regarding product enhancement (backlog grooming).
• Define roadmap strategy and maintain the roadmap.
• Work closely with development teams and SCRUM master for complete, consistent, high-quality, on-time delivery.
• Enhance Continuous Integration and Continuous Deployment (CI/CD) pipeline automation using Service-Now orchestration.
• Act as Subject Matter Expert for ITSM/ITOM best practices and standards.
• Research beyond the stated requirements to reframe the problem and drive innovation
• Drive execution and handle multiple tasks simultaneously with efficiency and effectiveness
• Influence teams through vision and passion to deliver on aggressive timelines
• Strive for perfection and set a high bar for quality in experience design and technology