Senior Storage Engineer

Supports release and life cycle process for IBM storage array installs, upgrades, and decommissions

Provides thought leadership for overall IBM Storage Array infrastructure support at the enterprise level

Contributes to operational readiness of platforms with dedicated/shared teams and consults on resource and skills required, process documentation creation, updates to guidelines, policies, change, and audit procedures

Participates in troubleshooting efforts for storage issues and leads in major incidents, root cause analysis, and performance analysis and tuning

ITIL-compliant champion for incident, request, change, and with particular focus on problem management

Partner with monitoring team to develop new event and performance monitors/alerts and analysis as needed for new and/or existing systems

Participate in the modernization and automation of storage infrastructure

Deployment of new storage infrastructure

Maintain accurate CMDB

Participates in problem management to proactively review open client and infrastructure problems and known errors to minimize the time spent firefighting and troubleshooting, supporting quicker resolution of incidents and events when they do arise

Assist and provide technical input to Ensono storage solution architect and others on the complex solution design, configuration, integration, and installation of new services