ServiceNow HRSD Consultant
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Role Overview
TAWANTECH seeks a ServiceNow HRSD Consultant to lead the functional implementation of ServiceNow Human Resources Service Delivery. The role involves running stakeholder workshops, configuring ServiceNow HRSD, and delivering secure, adoption-ready HR service experiences. A background in HR service de
Key Skills for This Role
Full Job Posting
Overview
TAWANTECH seeks a ServiceNow HRSD Consultant to lead the functional implementation of ServiceNow Human Resources Service Delivery. The role involves running stakeholder workshops, configuring ServiceNow HRSD, and delivering secure, adoption-ready HR service experiences. A background in HR service de
Responsibilities
- Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes
- Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements
- Configure, or guide configuration of, ServiceNow HRSD — case management, Employee Center, knowledge, and employee journeys
- Design lifecycle-event processes: onboarding, transfers, promotions, leave, and offboarding
- Prepare functional design documents and user stories, and support data mapping, integrations, and UAT
- Deliver training and knowledge transfer to end users, HR agents, and administrators
Requirements
- 5+ years in HR / HR-service delivery / enterprise service management, including 3+ years hands-on ServiceNow implementation
- Proven ServiceNow HRSD delivery experience (Case & Knowledge Management, Employee Center, Lifecycle Events, or HR integrations)
- Strong workshop-facilitation skills — able to turn business needs into clear, testable requirements
- Experience supporting UAT, defect resolution, and go-live stabilization
- Bachelor's degree in HR, Business, Information Systems, or a related field
- Fluent Arabic, spoken and written — mandatory for direct stakeholder workshops
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