IT Help Desk
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Key skills for this role
Role Overview
Provide technical support to users, manage IT incidents and service requests, and ensure timely resolution of technical issues.
Key Skills for This Role
Full Job Posting
Role Overview
Provide technical support to users, manage IT incidents and service requests, and ensure timely resolution of technical issues.
Key Responsibilities
- Provide first-line support for hardware, software, applications, and connectivity issues.
- Log, prioritize, track, troubleshoot, and escalate incidents and service requests.
- Follow up on incidents to support timely resolution and SLA compliance.
- Maintain ticket records, documentation, and incident reports.
- Coordinate with internal teams and vendors when required.
Requirements
- Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
- 2–5 years of relevant experience in IT Help Desk, IT Support, Technical Support, or IT Operations.
Preferred Skills
- Experience with ITSM or ticketing systems, preferably ServiceNow.
- Knowledge of ITIL and incident management.
- Familiarity with Microsoft technologies, Active Directory, and basic networking.
- Experience with system or endpoint monitoring tools such as Nexthink or SolarWinds.
- Basic knowledge of cloud platforms, data analysis, or IT reporting.
- Strong communication, troubleshooting, analytical, and problem-solving skills.
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