ServiceNow HRSD Consultant
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Role Overview
TAWANTECH is looking for a ServiceNow HRSD Consultant to lead the functional implementation of ServiceNow Human Resources Service Delivery for our clients — translating HR processes into ServiceNow requirements, running stakeholder workshops, and delivering secure, adoption-ready HR service experien
Key Skills for This Role
Full Job Posting
ServiceNow HRSD Consultant
TAWANTECH is looking for a ServiceNow HRSD Consultant to lead the functional implementation of ServiceNow Human Resources Service Delivery for our clients — translating HR processes into ServiceNow requirements, running stakeholder workshops, and delivering secure, adoption-ready HR service experien
Key Responsibilities
- Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes.
- Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.
- Configure, or guide configuration of, ServiceNow HRSD — case management, Employee Center, knowledge, and employee journeys.
- Design lifecycle-event processes: onboarding, transfers, promotions, leave, and offboarding.
- Prepare functional design documents and user stories, and support data mapping, integrations, and UAT.
- Deliver training and knowledge transfer to end users, HR agents, and administrators.
Requirements
- 5+ years in HR / HR-service delivery / enterprise service management, including 3+ years hands-on ServiceNow implementation.
- Proven ServiceNow HRSD delivery experience (Case & Knowledge Management, Employee Center, Lifecycle Events, or HR integrations).
- Strong workshop-facilitation skills — able to turn business needs into clear, testable requirements.
- Experience supporting UAT, defect resolution, and go-live stabilization.
- Bachelor's degree in HR, Business, Information Systems, or a related field.
- Fluent Arabic, spoken and written — mandatory for direct stakeholder workshops.
- Experience in banking, government, or large shared-services environments (preferred).
- Integration experience with SAP SuccessFactors, Oracle HCM, Workday, or similar HRIS platforms (preferred).
- ServiceNow CSA / CIS-HRSD certification, or SHRM / CIPD / HRCI / ITIL (preferred).
- Exposure to HR shared-services models, case deflection, or knowledge governance (preferred).
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