ServiceNow HRSD Consultant
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Key skills for this role
Role Overview
TAWANTECH is seeking a ServiceNow HRSD Consultant to lead functional implementation for clients across Saudi Arabia and the GCC.
The role translates HR processes into ServiceNow requirements and delivers secure, adoption-ready HR service experiences.
Key Skills for This Role
Full Job Posting
Role Overview
TAWANTECH is seeking a ServiceNow HRSD Consultant to lead functional implementation for clients across Saudi Arabia and the GCC.
The role translates HR processes into ServiceNow requirements and delivers secure, adoption-ready HR service experiences.
Responsibilities
- Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes.
- Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.
- Configure or guide configuration of ServiceNow HRSD case management, Employee Center, knowledge, and employee journeys.
- Design onboarding, transfer, promotion, leave, and offboarding lifecycle-event processes.
- Prepare functional design documents and user stories.
- Support data mapping, integrations, and user acceptance testing.
- Deliver training and knowledge transfer to end users, HR agents, and administrators.
Required Skills
- ServiceNow HRSD case management, Employee Center, knowledge, and employee journeys.
- HR process design, stakeholder workshops, workflow definition, approvals, SLAs, and reporting.
- Functional design documentation, user stories, data mapping, integrations, and UAT.
- Training and knowledge transfer for end users, HR agents, and administrators.
Requirements
- Experience translating HR processes into ServiceNow HRSD requirements.
- Knowledge of ServiceNow HRSD case management, Employee Center, knowledge, and employee journeys.
- Ability to define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.
- Ability to design lifecycle-event processes including onboarding, transfers, promotions, leave, and offboarding.
- Capability to prepare functional design documents and user stories and support data mapping, integrations, and UAT.
- Ability to deliver training and knowledge transfer to end users, HR agents, and administrators.
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