ServiceNow Business Analyst
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Key skills for this role
About the Role
Tata Consultancy Services is seeking a ServiceNow Business Analyst to support requirements discovery, process analysis, and UAT coordination for a Flexera to ServiceNow migration. You will bridge business stakeholders and technical teams across ITAM, SAM, HAM, and CMDB workstreams.
Key Skills for This Role
Responsibilities
- Conduct stakeholder workshops to gather, document, and validate business, functional, migration, reporting, and operational requirements
- Analyze current state Flexera processes and data structures and support definition of future state ServiceNow processes
- Create and maintain user stories, acceptance criteria, process flows, data mapping documents, functional design notes, and UAT scenarios
- Coordinate with CMDB, SAM, HAM, integration, and project teams to clarify requirements, dependencies, data issues, and key decisions
- Support data migration validation, reconciliation activities, test planning, UAT execution, defect triage, and business sign off processes
- Prepare project status inputs, meeting minutes, decision logs, requirements traceability matrices, and operational readiness documentation
- Support training activities, knowledge transfer sessions, change impact assessments, and post go live hypercare activities
Requirements
- Business analysis experience in ServiceNow, ITSM, ITAM, CMDB, or enterprise platform transformation initiatives
- Strong experience in requirements gathering, stakeholder facilitation, process mapping, user story creation, and acceptance criteria definition
- Understanding of ITAM, SAM, HAM, CMDB governance, asset lifecycle management, software licensing, and migration concepts
- Experience supporting data mapping, UAT planning, defect triage, requirements traceability, and operational readiness documentation
- Ability to translate business requirements into clear functional specifications for ServiceNow delivery teams
- ITIL 4 Foundation certification
Full Job Posting
Role Summary
- The Business Analyst will support requirements discovery, process analysis, data mapping, stakeholder workshops, user story development, and UAT coordination for the Flexera to ServiceNow migration initiative.
- The role will act as a bridge between business stakeholders, technical teams, data migration teams, and ServiceNow delivery teams across ITAM, SAM, HAM, and CMDB workstreams.
Key Responsibilities
- Conduct stakeholder workshops to gather, document, and validate business, functional, migration, reporting, and operational requirements.
- Analyze current state Flexera processes and data structures and support the definition of future state ServiceNow processes.
- Create and maintain user stories, acceptance criteria, process flows, data mapping documents, functional design notes, and UAT scenarios.
- Coordinate with CMDB, SAM, HAM, integration, and project teams to clarify requirements, dependencies, data issues, and key decisions.
- Support data migration validation, reconciliation activities, test planning, UAT execution, defect triage, and business sign off processes.
- Prepare project status inputs, meeting minutes, decision logs, requirements traceability matrices, and operational readiness documentation.
- Support training activities, knowledge transfer sessions, change impact assessments, and post go live hypercare activities.
Required Technical Skills
- Business analysis experience in ServiceNow, ITSM, ITAM, CMDB, or enterprise platform transformation initiatives.
- Strong experience in requirements gathering, stakeholder facilitation, process mapping, user story creation, and acceptance criteria definition.
- Understanding of ITAM, SAM, HAM, CMDB governance, asset lifecycle management, software licensing, and migration concepts.
- Experience supporting data mapping, UAT planning, defect triage, requirements traceability, and operational readiness documentation.
- Ability to translate business requirements into clear and concise functional specifications for ServiceNow delivery teams.
Preferred Skills
- Experience in Flexera to ServiceNow migration projects or ITAM/SAM/HAM migration initiatives.
- Experience working in banking, financial services, or other regulated enterprise environments.
- Experience defining reporting requirements, dashboards, data quality controls, and audit evidence documentation.
Required Certification
- ITIL 4 Foundation
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- Certified Business Analysis Professional (CBAP) or Certification of Capability in Business Analysis (CCBA)
- Certified Scrum Master (CSM)
Experience Requirements
- Hands on experience with ServiceNow implementation, configuration, migration, integration, testing, documentation, deployment, and hypercare support.
- Experience working in Agile/Scrum delivery environments.
- Experience in Flexera to ServiceNow migration projects is highly preferred.
- Experience working in banking, financial services, or large scale enterprise transformation programs is preferred.
Salary Range
- CACAD 90,000 CACAD 110,000 Per Year
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