Servicenow admin

Teamware Solutions

Dubai, UAE

Full Time

Senior

Onsite

3 weeks ago

ServiceNowITSMCMDBDiscoveryService MappingREST APIs

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ServiceNowITSMCMDB

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About the Role

We are seeking an experienced ServiceNow Administrator with 10+ years of IT experience to administer, configure, and maintain the ServiceNow platform across multiple modules. The role involves platform governance, integrations, performance optimization, and supporting enterprise-wide implementations.

Key Skills for This Role

ServiceNowITSMCMDBDiscoveryService MappingREST APIs

Responsibilities

Administer, configure, and maintain the ServiceNow platform across multiple modules
Manage platform upgrades, patches, releases, and instance cloning activities
Configure users, groups, roles, ACLs, workflows, notifications, and service catalog items
Monitor platform performance, availability, and system health to ensure optimal operations
Manage Incident, Problem, Change, Knowledge, Service Catalog, and CMDB modules
Perform platform troubleshooting, root cause analysis, and issue resolution
Implement and maintain integrations with third party applications using REST/SOAP APIs
Ensure compliance with security, governance, and audit requirements
Develop and maintain reports, dashboards, KPIs, and performance analytics
Collaborate with developers, architects, and business stakeholders to deliver platform enhancements
Support ITSM, ITOM, ITAM, HRSD, and CSM modules as required
Create and maintain technical documentation, SOPs, and operational procedures

Requirements

10+ years of overall IT experience with 5+ years as a ServiceNow Administrator
Strong hands on experience with ServiceNow Administration and Platform Management
Expertise in ITSM, CMDB, Discovery, Service Catalog, Knowledge Management, and Change Management
Experience managing ServiceNow upgrades, patching, cloning, and release management
Strong understanding of ACLs, Roles, Groups, UI Policies, Business Rules, and Workflows
Experience with REST APIs, SOAP integrations, LDAP, SSO, and Active Directory integrations
Knowledge of MID Server administration and ServiceNow Discovery
Strong troubleshooting, performance tuning, and system monitoring skills
Experience working in enterprise scale ServiceNow environments
Excellent communication and stakeholder management skills

Full Job Posting

Job Summary

We are seeking an experienced ServiceNow Administrator with 10+ years of IT experience and extensive expertise in administering, configuring, and maintaining the ServiceNow platform. The ideal candidate will be responsible for platform governance, system administration, integrations, performance opt

Key Responsibilities

Administer, configure, and maintain the ServiceNow platform across multiple modules.
Manage platform upgrades, patches, releases, and instance cloning activities.
Configure users, groups, roles, ACLs, workflows, notifications, and service catalog items.
Monitor platform performance, availability, and system health to ensure optimal operations.
Manage Incident, Problem, Change, Knowledge, Service Catalog, and CMDB modules.
Perform platform troubleshooting, root cause analysis, and issue resolution.
Implement and maintain integrations with third party applications using REST/SOAP APIs.
Ensure compliance with security, governance, and audit requirements.
Develop and maintain reports, dashboards, KPIs, and performance analytics.
Collaborate with developers, architects, and business stakeholders to deliver platform enhancements.
Support ITSM, ITOM, ITAM, HRSD, and CSM modules as required.
Create and maintain technical documentation, SOPs, and operational procedures.

Required Skills & Qualifications

10+ years of overall IT experience with 5+ years as a ServiceNow Administrator.
Strong hands on experience with ServiceNow Administration and Platform Management.
Expertise in ITSM, CMDB, Discovery, Service Catalog, Knowledge Management, and Change Management.
Experience managing ServiceNow upgrades, patching, cloning, and release management.
Strong understanding of ACLs, Roles, Groups, UI Policies, Business Rules, and Workflows.
Experience with REST APIs, SOAP integrations, LDAP, SSO, and Active Directory integrations.
Knowledge of MID Server administration and ServiceNow Discovery.
Strong troubleshooting, performance tuning, and system monitoring skills.
Experience working in enterprise scale ServiceNow environments.
Excellent communication and stakeholder management skills.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist (CIS) certifications are highly preferred.
Experience with ITOM, ITAM, HRSD, CSM, or SecOps modules.
Knowledge of scripting using JavaScript, Glide APIs, and Flow Designer.
Experience in Agile, ITIL, and DevOps environments.

Key Technologies

ServiceNow Platform
ITSM, ITOM, ITAM, CMDB
Discovery & Service Mapping
REST/SOAP APIs
LDAP, SSO, Active Directory
Flow Designer
JavaScript
Performance Analytics
MID Server
ITIL Framework

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