Sap Customer Relationship Management Consultant
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Key skills for this role
About the Role
Teamware Solutions seeks an experienced SAP CRM Consultant with 8+ years of experience for a full-time role in Dubai. The consultant will implement, configure, and support SAP CRM solutions, focusing on sales, marketing, and service modules, and integrate with SAP ECC/S4HANA.
Key Skills for This Role
Responsibilities
- Gather and analyze business requirements related to Sales, Marketing, Customer Service, and Field Service processes
- Conduct workshops and interact with business stakeholders to define CRM solutions
- Prepare functional specifications, process flows, and business requirement documents
- Configure SAP CRM modules including Sales, Marketing, Service, Interaction Center (IC), WebClient UI, and Middleware
- Customize business transactions, partner determination, organizational management, and pricing
- Configure master data, customer hierarchies, and territory management
- Manage integration between SAP CRM and SAP ECC/S4HANA
- Work with middleware components and data synchronization processes
- Collaborate with technical teams for developments, enhancements, and interfaces
- Support integration with third party applications using APIs and web services
- Prepare test scenarios, test scripts, and support UAT activities
- Troubleshoot system issues and provide production support
Requirements
- 8+ years of SAP CRM experience
- Strong experience in SAP CRM Sales, Service, and Marketing modules
- Expertise in SAP CRM Web UI and CRM Middleware
- Experience with Organizational Management and Business Partner configuration
- Knowledge of One Order Framework and transaction processing
- SAP CRM ECC/S4HANA integration experience
- Experience with IDocs, RFCs, BAPIs, and Web Services
- Bachelor's Degree in Computer Science, Information Technology, or related field
- SAP CRM Certification preferred
Full Job Posting
Job Summary
- We are seeking an experienced SAP CRM Consultant with strong expertise in implementing, configuring, and supporting SAP CRM solutions.
- The ideal candidate should possess deep knowledge of customer relationship management processes, sales, marketing, service management, and integration with SAP ECC/S4HANA systems.
Key Responsibilities
- Gather and analyze business requirements related to Sales, Marketing, Customer Service, and Field Service processes.
- Conduct workshops and interact with business stakeholders to define CRM solutions.
- Prepare functional specifications, process flows, and business requirement documents.
- Configure SAP CRM modules including Sales, Marketing, Service, Interaction Center (IC), WebClient UI, and Middleware.
- Customize business transactions, partner determination, organizational management, and pricing.
- Configure master data, customer hierarchies, and territory management.
- Manage integration between SAP CRM and SAP ECC/S4HANA.
- Work with middleware components and data synchronization processes.
- Collaborate with technical teams for developments, enhancements, and interfaces.
- Support integration with third party applications using APIs and web services.
- Prepare test scenarios, test scripts, and support UAT activities.
- Troubleshoot system issues and provide production support.
Required Skills
- Strong experience in SAP CRM Sales, Service, and Marketing modules.
- Expertise in SAP CRM Web UI and CRM Middleware.
- Experience with Organizational Management and Business Partner configuration.
- Knowledge of One Order Framework and transaction processing.
- SAP CRM ECC/S4HANA integration.
- CRM Middleware configuration and monitoring.
- IDocs, RFCs, BAPIs, and Web Services.
- Understanding of SAP CPI/PI/PO integration is preferred.
Preferred Qualifications
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- SAP CRM Certification preferred.
- Experience with SAP S/4HANA Customer Management is an advantage.
- Knowledge of SAP C4C, SAP Sales Cloud, or SAP Service Cloud is desirable.
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