Service/Test Technician

• 3–5+ years in technical support, field service, or systems troubleshooting.

in EV charging, IoT, or power electronics is highly preferred.

• Embedded systems, CAN protocol and peripherals such as analog/digital systems, sensors and display devices.
• Technical Knowledge: Deep understanding of AC/DC power , high/low voltage systems, controls and the ability to read electrical schematics.
• Strong grasp of networked hardware (TCP/IP, DHCP, firewalls, and cellular connectivity).
• Must Have Skills: A "customer-first" mindset with the ability to remain calm while helping a client whose operations are stalled by a product failure.
• Education: AAS or BS in Electronics Technology, Engineering, or a related field.
• Real-Time Troubleshooting: Diagnose and resolve issues for EV chargers: Electronic controls, power modules, peripheral components such as circuit breakers, fans, wiring harness (loose connections, broken or damaged wires etc.)
• Electronic controls, power modules, peripheral components such as circuit breakers, fans, wiring harness (loose connections, broken or damaged wires etc.)
• backend management platforms, and networking equipment (Wi-Fi, Ethernet, 4G/5G).
• Field Support: off and onsite diagnostics, repair, verification and configuration.
• Commissioning & Training - Conduct commissioning, operation and maintenance training of new installation. Expectation is customers must be able to support themselves after training.
• Incident Management: Monitor site performance proactively to identify anomalies before they lead to downtime.
• Technical Documentation: Maintain detailed case records and contribute to the internal knowledge base and field support manuals.
• Cross-Functional Collaboration: Work closely with the R&D and Engineering teams to escalate complex bugs and provide feedback on product improvements.
• Knowledge of EVSE standards (e.g., OCPP , ISO 15118).
• Knowledge of battery charging protocols (CAN Bus), lead acid battery charging basics and BMS