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Service Technician
GreenFox Windows & Doors
Edmonton, CAN
Full-time
Mid · 2+ years experience
Onsite
CAD 49000-69000 yearly / year
Discovered 3 weeks ago
Free
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Responsibilities
- Review, plan, and schedule authorized field service work
- Complete servicing and installation duties on-site efficiently
- Maintain a clean and tidy work vehicle
- Build and maintain strong connections with customers over the phone and in person
- Maintain high standards in a time-critical situation
- Comply with safe work practices and health and safety legislations, policies, and procedures
- Actively prepare and load vehicle with supplies needed for regular maintenance tasks
- Maintain precise records of all job notes, specifications, and advice
- Identify and report any recurring issues, including defects in the solution or procedure
- The service site must be secured before work can commence there
- Cleaning is required before, during, and following the service
- Protect service site and clean prior to beginning work, during and following service
- Manage time efficiently to consistently meet appointments times
- React quickly to changing internal and external business conditions and propose effective alternatives
- Manage and resolve potentially stressful and difficult situations by involving the right people at the right time
- Gain a clear understanding of all Greenfox Windows and Doors products and parts
- Miscellaneous duties as required
Qualifications
- 1+ years' of experience in service or installation of windows and doors
- 2+ years' experience in customer service
- Valid Class 5 Driver's License & Clean Driver Abstract
- Mechanically inclined with mechanical aptitudes and enjoy working with your hands
- Excellent customer relations, written and verbal communication skills
- Communication effectively in English both verbal and written
- High comfort level working in a fast-paced team environment that is constantly changing
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