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Service Technical Manager
Wabtec
Shāhjānpur, IND
Full-time
Onsite
Discovered 4 weeks ago
Free
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Provide leadership and technical guidance to technicians and other teams engaged in maintenance and warranty support of 4500 HP and 6000 HP locomotives at Roza, Uttar Pradesh.
The role involves planning and executing all work to achieve best performance levels, managing warranty claims, and ensuring high-quality customer support.
Responsible for managing technical aspects of warranty claims, service diagnostics, and technical resolution for locomotive products, ensuring high-quality customer support and minimizing warranty-related costs.
Full Job Posting
Job Overview
Provide leadership and technical guidance to technicians and other teams engaged in maintenance and warranty support of 4500 HP and 6000 HP locomotives at Roza, Uttar Pradesh.
The role involves planning and executing all work to achieve best performance levels, managing warranty claims, and ensuring high-quality customer support.
Responsible for managing technical aspects of warranty claims, service diagnostics, and technical resolution for locomotive products, ensuring high-quality customer support and minimizing warranty-related costs.
Essential Responsibilities
- Provide leadership role in diesel shed and technical guidance to Crafts team and CFT teams engaged in maintenance management of 4500 HP and 6000 HP locomotives.
- Plan and execute all work to achieve best performance levels.
- Ensure all activities are performed according to laid down procedures, within timelines, cost, and quality, including documentation and sign off.
- Conduct in-depth technical analysis of recurring failure modes.
- Develop and implement technical repair strategies.
- Interface between field service teams, engineering, and customers.
- Manage complex technical warranty investigations.
- Prepare detailed technical reports and recommendations.
- Coordinate warranty repair protocols and technical documentation.
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