Service Scheduler

What you will do

• Schedule and coordinate service technicians and subcontractors across daily service activities
• Manage customer communication including ETA updates, attendance notifications and scheduling changes
• Prioritise urgent, safety-related and customer-critical work orders
• Support Field Managers with administrative coordination and reporting activities
• Monitor work order progress and maintain accurate updates within service management systems
• What we require
• Strong customer service and stakeholder communication skills
• Intermediate to advanced Microsoft Excel skills essential
• Ability to prioritise workloads and manage competing demands in a fast-paced environment
• High attention to detail and strong organisational skills
• What we prefer
• Previous experience in scheduling, coordination or service administration within a service-based environment
• Experience using Salesforce or similar customer relationship management (CRM) systems preferred
• Exposure to scheduling or workforce management systems
• Experience coordinating subcontractors or technicians highly regarded
• What we offer
• Access to discounted Health Insurance
• ABC values awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more
• Who we are
• We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.
• With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.
• At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.