Sales Support Administrator

What you will do

• Processing customer orders, credits, warranty claims and damage claims
• Providing customer support via phone, email and online channels
• Assisting with product troubleshooting and spare parts enquiries
• Managing account administration and customer records
• What we require
• Previous experience in customer service, sales support or administration
• Strong communication and interpersonal skills
• Excellent attention to detail and organisation
• Proven problem-solving skills and customer focused approach
• Ability to manage multiple priorities in a fast-paced environment
• Confidence in using business systems and customer service software
• Positive attitude and wiliness to learn and grow with the role
• What we prefer
• Exposure to CRM, ERP, order processing, inventory or invoicing systems
• Experience supporting a sales or customer service team
• Experience within manufacturing, building products or industrial environments (highly regarded)
• What we offer
• Access to discounted Health Insurance
• ABC values awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more
• Who we are
• We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.
• With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.
• At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.