Service Product Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Globant seeks an experienced Product Service Manager to lead delivery and operational management of customer-facing digital products across web and mobile. The role combines product management with service management, requiring 10+ years of product management experience and familiarity with ITIL frameworks.
Key Skills for This Role
Responsibilities
- Lead the delivery and operational management of customer facing digital products across web and mobile channels
- Combine product management with hands on service management, working across multiple client engagements
- Define and evolve product requirements while ensuring ongoing support, stability, and performance of live platforms
- Manage support queues, triage tickets, and coordinate resolution across technical and operations teams
- Maintain SLAs and communicate service performance through regular reporting and review cadences
- Oversee technical leads and development teams, providing clarity on direction, managing capacity, and ensuring team alignment and output quality
Requirements
- 10+ years of experience in product management, with exposure to service or platform operations management
- Demonstrated experience delivering and managing customer facing web and mobile applications in a complex, multi stakeholder environment
- Background working across CRM systems, payments platforms, and customer service tooling
- Strong command of agile delivery methodologies, backlog management, and user story writing
- Proven ability to define requirements through structured user story definition, specifications, and acceptance criteria
- Experience running effective prioritisation and planning sessions with business and client stakeholders
- Familiarity with ITIL or similar service management frameworks for incident, change, and problem management
- Ability to manage support queues, triage tickets, and coordinate resolution across technical and operations teams
- Experience maintaining SLAs and communicating service performance through regular reporting and review cadences
- Confident in communicating on a technical level with engineering and architecture teams
- Strong stakeholder management skills with the ability to influence priorities, manage expectations, and build trusted client relationships
- Experience overseeing technical leads and development teams, providing clarity on direction, managing capacity, and ensuring team alignment and output quality
Full Job Posting
Role Overview
- We are seeking an experienced Product Service Manager to lead the delivery and operational management of customer facing digital products across web and mobile channels.
- In this dual focused role, you will combine product management with hands on service management, working across multiple client engagements to define and evolve product requirements, while ensuring the ongoing support, stability, and performance of live platforms.
Skills
- 10+ years of experience in product management, with exposure to service or platform operations management.
- Demonstrated experience delivering and managing customer facing web and mobile applications in a complex, multi stakeholder environment.
- Background working across CRM systems, payments platforms, and customer service tooling.
Product Management
- Strong command of agile delivery methodologies, backlog management, and user story writing.
- Proven ability to define requirements through structured user story definition, specifications, and acceptance criteria.
- Experience running effective prioritisation and planning sessions with business and client stakeholders.
Service Management
- Familiarity with ITIL or similar service management frameworks for incident, change, and problem management.
- Ability to manage support queues, triage tickets, and coordinate resolution across technical and operations teams.
- Experience maintaining SLAs and communicating service performance through regular reporting and review cadences.
Communication & Leadership
- Confident in communicating on a technical level with engineering and architecture teams, and translating technical concepts into functional language for business stakeholders and clients.
- Strong stakeholder management skills with the ability to influence priorities, manage expectations, and build trusted client relationships.
- Experience overseeing technical leads and development teams, providing clarity on direction, managing capacity, and ensuring team alignment and output quality.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Globant
Client Partner - Entertainment & Tourism
Dubai, UAE
Globant seeks an experienced Client Partner for the MENA region to drive growth by building trusted relationships with senior stakeholders, identifying opportunities, and closing deals. The role requires a strong backgro
Senior AI Solution Architect
Abu Dhabi, UAE
Globant is seeking a Senior AI Solution Architect to build advanced AI-driven solutions for banking clients. The role involves owning end-to-end architecture, designing AI/agentic systems, and integrating with legacy ban
Java Tech Lead - Monterrey 1
Abu Dhabi, UAE
Globant is seeking an experienced Java Technical Lead to join their team in Dubai. The role involves leading a team of developers, designing scalable microservices architectures, and delivering cloud-native solutions usi
AI Engineer, Sr 1
الرياض, KSA
Globant is seeking a Senior AI Engineer to design and develop AI-powered chatbot solutions for a national tourism platform. The role involves integrating open-source LLMs, building Python backend services, and optimizing
Technical Lead
Dubai, UAE
Globant is looking for a Technical Lead and backend developer with 10+ years of experience to design, build, and scale robust service-oriented systems. The role involves designing microservices with Java and Spring Boot,
Salesforce Technical Architect - UAE
Dubai, UAE
At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in
AEM Solution Architect
Riyadh, KSA
At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in
Tech Director - CyberSecurity
Riyadh, KSA
At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in
Client Partner - Entertainment & Tourism
Dubai, UAE
Senior AI Solution Architect
Abu Dhabi, UAE
Java Tech Lead - Monterrey 1
Abu Dhabi, UAE
AI Engineer, Sr 1
الرياض, KSA
Technical Lead
Dubai, UAE
Salesforce Technical Architect - UAE
Dubai, UAE
AEM Solution Architect
Riyadh, KSA
Tech Director - CyberSecurity
Riyadh, KSA