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Key skills for this role
• Manage intake, scope development, quoting, and communication throughout the repair lifecycle. Ensure customer satisfaction through consistent updates and post-repair follow-up.
• Develop accurate estimates based on machine history, warranty status, service letters, and customer requirements.
• Responsibility for management of budget and timelines.
• Collaborate with service supervisors and technicians to ensure scope alignment, participate in pre/mid/post job meetings, and track progress.
• Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.
• Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service delivery.
• Complete all required documentation for service requests, work order transitions, and customer support operations.
• Track and communicate the financial health of ongoing service jobs, ensuring customers are kept informed.
Manage intake, scope development, quoting, and communication throughout the repair lifecycle. Ensure customer satisfaction through consistent updates and post-repair follow-up.
Develop accurate estimates based on machine history, warranty status, service letters, and customer requirements.
Responsibility for management of budget and timelines.
Collaborate with service supervisors and technicians to ensure scope alignment, participate in pre/mid/post job meetings, and track progress.
Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.
Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service delivery.
Complete all required documentation for service requests, work order transitions, and customer support operations.
Track and communicate the financial health of ongoing service jobs, ensuring customers are kept informed.
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Entry · 2+ years experience
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