Service Engineer
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Key skills for this role
About the Role
Mindray Medical is seeking a Service Engineer in Riyadh to provide technical support and service management for patient monitoring and life support equipment. The role involves training distributor teams, setting up local service platforms, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Service management and technical support for Patient Monitoring and Life Support equipment to local distributors
- Keep communicating and cooperating with headquarters for local service strategy setup
- Guide all distributors on how to better manage their service team as per Headquarters instruction
- Provide training to distributors' service team to improve service quality and customer satisfaction
- Set up local operation platform including call center establishment, spare part inventory management, and customer care program
- Keep collecting end users' feedback and suggestions, and optimizing workflow
- Organize value added service activities locally to increase company image
Requirements
- Bachelor's/College Degree in engineering (bioengineering/Biomedical) or equivalent
- At least 3 years of customer service related experience in the medical industry
- Background in patient monitoring and life support servicing preferred
- Technically proficient in troubleshooting, repairing, and calibrating medical products
- Strong coaching and leadership skills
- Good communication skills and customer service awareness
- Accept frequent travel to local cities or other cities as per work requirements
Full Job Posting
Responsibilities
- Service management and technical support for Patient Monitoring and Life Support: knowledge of Hospital IT system, Anesthesia, Ventilation to local distributors.
- Keep communicating and cooperating with headquarters for local service strategy setup.
- Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction.
- Provide training to distributors' service team, keep improving the service quality and customers' satisfaction.
- Set up local operation platform, including but not limited to call center establishment, spare part inventory management platform and customer care related program.
- Keep collecting end users' feedback and suggestions, and optimizing inside and outside workflow.
- Organize the value added service activity locally to increase the company image in the local market.
Requirements
- Bachelor's/College Degree, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent.
- At least 3 years of customer service related experience in the medical industry, preferably with a background in patient monitoring and life support servicing.
- Technically proficient in troubleshooting, repairing, and calibrating all medical products.
- Strong coaching and leadership skills, ability to motivate internal employees and outside partners.
- Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit.
- Accept frequent travel to local cities or sometimes other cities as per work requirements.
- Be able to adapt to company culture and be a good team player.
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