Service Engineer
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Key skills for this role
About the Role
Pedigri Technologies seeks a Service Engineer to diagnose, repair, and maintain hardware and software for computer systems, security networks, and mobile phones. The role requires 3+ years of field experience and strong knowledge of Microsoft Office Suite.
Key Skills for This Role
Responsibilities
- Diagnose, repair, and maintain hardware and software components of computer systems, security networks, and mobile phones
- Provide technical support service to customers with technical difficulties
- Perform all levels of preventive maintenance services as per vendor procedure
- Provide 1 hour TAT for walk in repair service
- Maintain a record of all tools and test equipment and ensure their availability and accuracy
- Prepare job orders and service reports
- Provide quotation for out of warranty repair
- System updates on repair activity/claims
- Comply with company code of conduct and vendor service operating procedure
Requirements
- Minimum 3 years of experience in the same field
- Strong knowledge of Microsoft Office Suite (Word, Outlook, and Excel)
- Good communication skills
- Self starter, highly motivated, able to handle multiple tasks
- Ability to organize work and manage time to meet deadlines
Full Job Posting
Job Purpose
- The service engineer will carry out service and technical activities in the repair hub.
Role And Responsibilities
- Diagnose, repair, and maintain hardware and software components of computer systems, security networks and mobile phones.
- Provide technical support service to the customers who have technical difficulties within their device and software.
- Performed all levels of preventive maintenance services as per vendor procedure.
- Provide 1 hr TAT for walk in repair service.
- Maintain a record of all tools and test equipment's utilized and ensure their availability by accurate checks and ensure their accuracy as recommended by the manufacturer.
- Preparing job orders and service report
- Provide quotation for Out of warranty repair.
- System updates on the repair activity / claims
- Complies with company code of conduct and vendor service operating procedure.
Qualifications And Education Requirements
- Minimum 3 years of experience on the same field
Skills And Abilities
- Strong knowledge of Microsoft Office Suite (Word, Outlook, and Excel)
- Good communication skills: effective interaction with vendors and all levels of employees throughout the corporation.
- Self starter, highly motivated and able to handle multiple tasks, interruptions and changing priorities.
- Ability to comply with all company policies and procedures, proactively protecting Ability to efficiently organize work and manage time to meet deadlines
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