Service Director, Client Experience (Bilingual)

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work. We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions. We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Reporting to the Executive Director, Client Experience and Service Execution, the Service Director is an individual contributor role responsible for oversight of service delivery for large/complex clients within the Global Financial Institutions (GFI) and/or Canadian Financial Institutions (CFI) assigned client group to ensure overall service quality and client satisfaction in accordance with CIBC Mellon’s commitments, obligations, and client/market expectations. Clients are complex and generally require customized solutions.