Service Desk Technician
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Key skills for this role
About the Role
Input, process, and distribute work requests while adhering to security procedures; requires customer service experience and advanced computer skills.
Key Skills for This Role
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Overview
Input, process and distribute all work requests and equipment to appropriate repair shops.
Ensure established Key Control procedures are adhered to at all times, as well as end of day security procedures.
Provide reports and statistical data utilizing Maximo as requested.
Ensure customers have a valid DA Form 1687 on hand prior to providing any service.
Ensure the Work Order section is performing processes and procedures IAW the performance work statement (PWS), internal/external IOP s, Work Instructions, Army Regulations, DA Pamphlets, and local requirements.
Perform other duties and assignments as required.
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