Service Desk Technician
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Key skills for this role
About the Role
V2X seeks a Service Desk Technician in Doha to open, track, and close work orders using Maximo. The role requires 3-4 years of related experience, strong computer skills, and prior work order system experience.
Key Skills for This Role
Responsibilities
- Create work orders using Maximo or government approved AIS system
- Input, process and distribute all work requests and equipment to appropriate repair shops
- Ensure established Key Control procedures are adhered to at all times
- Provide reports and statistical data utilizing Maximo as requested
- Ensure customers have a valid DA Form 1687 on hand prior to providing service
- Perform other duties and assignments as required
Requirements
- High school graduate or equivalent
- 3 4 years related work experience
- Previous customer service experience
- 2 3 years Maximo or work order experience
- Advanced computer skills in databases, spreadsheets, Word, Excel, PowerPoint, Outlook
- Ability to communicate well orally and in written English
Full Job Posting
Overview
- Responsible for opening, tracking and closing work orders and filing in accordance with Army Records Management guidelines
- Respond to inquiries, identify problems and provide advice, assistance and or resolution
- Input, process and distribute all work maintenance request forms to appropriate maintenance facilities
- Maintain DA Form 1687, Delegations of Authority Signature Card
- Create spreadsheets for site work orders, contact 100% of customers serviced and elicit feedback on services provided
- Maintain strict Key Control procedures within CPC
Responsibilities
- Create work orders using Maximo or government approved AIS system
- Input, process and distribute all work requests and equipment to appropriate repair shops
- Ensure established Key Control procedures are adhered to at all times, as well as end of day security procedures
- Provide reports and statistical data utilizing Maximo as requested
- Ensure customers have a valid DA Form 1687 on hand prior to providing any service
- Ensure the Work Order section is performing processes and procedures IAW the performance work statement (PWS), internal/external IOP’s, Work Instructions, Army Regulations, DA Pamphlets, and local requirements
- Perform other duties and assignments as required
Qualifications
- High School graduate or equivalent required
- 3 4 years related work experience, excellent computer and people skills
- Previous experience in a customer service position and automated processing data system input skills are a must
- Prior experience working in the US Military or Government Contracting environment
- 2 3 years Maximo or work order experience
- Demonstrates a professional demeanor, work effectively with all levels of employees
- Possesses a working knowledge of the Standard Supply system and operating procedures
- Ability to exercise direction and good judgment, possess high level organizational and planning skills
- Ability to communicate well orally and in written English
- Possess an advanced level of computer skills in the use of creating databases, spreadsheets and knowledge of Word, Excel, Power Point, and Outlook
- Subcontract English competency levels: Reading ability – level 3, Speaking ability – level 3, Writing ability – level 3
Working Environment
- Work is generally conducted in a work center administrative environment
- Duties may occasionally involve working outside with potential exposure to extreme temperatures
- Employee use of personal protective equipment (PPE) in certain areas is required
- Normal work week is 48 hours, but may be required to work overtime
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