Service Desk Engineer - Hiring UAE National
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Key skills for this role
About the Role
Provide first-level technical support, troubleshoot issues, maintain records, and escalate complex problems; UAE National preferred with IT certifications.
Key Skills for This Role
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Overview
- Provide first-level technical support, troubleshooting hardware, software, and network issues for end-users across the organization.
- Resolve incidents and fulfill service requests promptly, adhering to established SLAs to ensure user satisfaction and minimize downtime.
- Maintain detailed records of all interactions, incidents, and resolutions within the ticketing system, ensuring accuracy and completeness.
- Escalate complex or unresolved issues to the appropriate IT teams, providing comprehensive information to facilitate efficient resolution.
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