Service Delivery Manager - Offshore

8 - 10 years of experience in technical consulting, analytics, and automation, with a preference for candidates with this background.

Consulting-based approach in previous roles coupled with good project management skills.

Knowledge of Nexthink / competing products would be an advantage.

Flexible to work in UK / US shifts

Nexthink certified professional / previous experience of working with Nexthink or similar DEM tools.

Practical knowledge of Windows, Office 365 & overall EUC insights

Understanding of SQL, XML, PowerShell, PowerBI would be ideal.

Practical experience of data integration methods and technologies in any of the following: IT systems Enterprise infrastructure management / Data Centers Application development and management Managed IT Services Security Analytics – EU data

in any of the following:

IT systems

Enterprise infrastructure management / Data Centers

Application development and management

Managed IT Services

Security

Analytics – EU data

Project Management skills (ITIL, PMP)

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

💼 Permanent Contract and a competitive compensation package.

🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.

🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.

📚 Free access to professional training platforms to explore your interests and enhance your skills.

🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.

🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers.

💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.

📣 Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.