Service Delivery Manager

Client & Stakeholder Management (30%)

Financial Monitoring & Reporting (10%)

Demand-Side Labor Forecasting (10%)

Business Development Support (10%)

Position Requirements

• Bachelor's degree in Engineering, Construction Management, or related field - or equivalent experience.
• 5+ years of high purity process cooling or mission-critical construction experience.
• 3+ years in a people leadership or resource management role.
• Knowledge financial acumen - comfortable with project P&L, labor forecasting, and variance analysis.
• Skilled in Smartsheet, VantagePoint, and MS Office Suite.
• Strong risk identification, escalation discipline, and mitigation planning capability.
• Ability to operate effectively in a high growth, distributed, remote environment.
• Ability to leverage AI-enabled and digital tools to improve workforce visibility and reporting.
• Knowledge of electrical, mechanical, and controls system principles.
• Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), along with exceptional organizational skills for file management.
• Skilled in completing assignments accurately and with attention to detail.
• Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation.
• Ability to work successfully in a remote environment through effective communication and organizational skills, self-motivation, proactiveness and resourcefulness in a distraction free workspace.
• Ability to follow company and site safety requirements.
• Ability to analyze and prepare documents, reports and correspondence.
• Ability to communicate effectively in both oral and written form (technical and non-technical information).
• Ability to communicate effectively directly with clients and serve as primary point of client contact.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to work under pressure and meet close deadlines.
• Ability to effectively plan and delegate the work of others.
• Ability to achieve certification for NFPA70E and / or OSHA training as / if required.
• Organizational skills, with the ability to manage multiple tasks simultaneously.

Physical Demands

Travel Requirements

• Up to 2 5%, this may include travel to any or all 50 US states.
• Must be located near a major airport.
• Effective May 7, 2025, and in accordance with U.S. federal regulations for domestic air travel, a valid REAL ID (or an acceptable alternative, such as a passport) is required for travel associated with this position.
• Travel may involve transportation by car or plane depending on the destination and nature of the business need.
• Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meetings for business development purposes, running errands on behalf of the business, attending industry conferences, etc.

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
• Flex spending accounts (FSA).
• Dental and vision plans.
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.
• 401k with company match and self-directed brokerage account option.
• PTO including additional paid time off during the last week of the year.
• Company paid life insurance coverage for employees and their eligible dependents.
• Short and long-term disability, AD&D coverage.
• Professional development opportunities, tuition reimbursement, and professional licensing assistance.
• Paid parental leave after one year of employment.
• CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is Fluid2Chip's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

EEO

About Fluid2Chip

The pay range for this role is

• 140000.00 - 170000.00 USD per year (Remote (United States))