Service Coordinator (UAE National only)

Job Purpose

Job Responsibilities

• Ensure all service bookings are attended to at the agreed time, coordinating with customers, arranging drivers, and providing replacement vehicles where required.
• Manage the opening and closing of all vehicle transactions for repair, service, or accidents, including transfers to workshops or external agencies as required.
• Organise and conduct regular training sessions to improve driver productivity.
• Provide ongoing product knowledge and training to all drivers.
• Visit customers regularly to build and maintain strong relationships.
• Attend breakdowns by providing a replacement vehicle within 2 hours in Dubai and within agreed timelines in other Emirates, depending on distance.
• Coordinate with the workshop regarding customers’ vehicles and provide timely updates.
• Ensure all vehicles are returned to customers promptly once ready from the workshop.
• Maintain high vehicle quality standards in line with SHIFT requirements.
• Receive vehicles from the car wash and ensure NRT closure.
• Update fuel invoice supporting documents on a daily basis.
• Respond to all phone calls promptly and provide necessary support.
• Ensure all internal and external emails are responded to within 2 hours.
• Assign jobs to drivers efficiently to maximise productivity.
• Review and approve driver overtime based on distance and location.
• Transfer ageing and high-mileage vehicles to sales on a regular basis.
• Ensure daily fleet reconciliation and resolve any variances on the same day.