Service Advisor - Automotive
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Key skills for this role
About the Role
Job Purpose The Service Advisor is responsible for supporting customers with their vehicle service requirements by providing accurate information, managing service schedules, an.
Key Skills for This Role
Responsibilities
- Greet customers and identify service needs
- Conduct vehicle check in and record customer requirements
- Prepare job cards and service advice
- Monitor job progress and inform customers of delays
- Promote service contracts and additional products
- Handover vehicles and collect payment
- Handle customer complaints and escalate when needed
Requirements
- Experience in automotive service advisory
- Strong customer service and communication skills
- Ability to manage service schedules and upsell
Full Job Posting
Job Purpose
- Support customers with vehicle service requirements, manage service schedules, and ensure seamless customer journey.
Key Responsibilities
- Adhere to NSSW standards across all customer touchpoints.
- Manage and attend to high profile and major fleet customers.
- Greet customers promptly and identify service needs.
- Conduct vehicle check in and record customer requirements.
- Maintain and update customer database.
- Reconfirm job requirements, costs, and delivery timelines.
- Arrange joint test drives when required.
- Prepare clear job cards and service advice.
- Monitor job progress for timely completion.
- Inform customers of additional repairs or delays.
- Explain warranty coverage and service contract benefits.
- Promote service contracts and additional products.
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