Service - Coordinator
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Key skills for this role
About the Role
Sulzer is hiring a Service Coordinator to manage accounts receivable collections, including contacting customers for past-due invoices, reconciling accounts, and resolving discrepancies.
Key Skills for This Role
Responsibilities
- Contact customers via phone and email to follow up on past due invoices and secure payments
- Review accounts to ensure payments are applied correctly and resolve discrepancies
- Develop payment plans with customers for outstanding debt
- Submit daily/weekly reports on aging accounts and high risk customers to management
- Maintain meticulous records of collection activities and customer correspondence
Requirements
- Experience in collections and account reconciliation
Full Job Posting
Job Summary
- Responsible for collecting outstanding receivables and maintaining accurate records of collection activities.
- The role involves interacting with customers, assessing account status, and supporting timely payments.
Key Responsibilities
- Collection Efforts: Contact customers via phone and email to follow up on past due invoices and secure payments.
- Account Reconciliation: Review accounts to ensure payments are applied correctly and resolve discrepancies.
- Negotiation: Develop payment plans with customers for outstanding debt.
- Reporting: Submit daily/weekly reports on aging accounts and high risk customers to management.
- Process Improvement: Recommend adjustments to improve AR collection process.
- Documentation: Maintain meticulous records of collection activities and customer correspondence.
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