Service Coordinator

First Shift

Open & close master and sub work orders

Enter time into Time Collection System and prepare and process required paperwork

Order & distribute materials for shop personnel

Research literature

Verify, record, maintain, & submit specific service shop records

Substitute for other positions and other functions as assigned by necessity

Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling

Enter personnel time into time collection system and generate all required paperwork

Advise concerned parties on status of jobs

Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines

Research part numbers from data base, and computer inventory records

Maintain up-to-date files of product catalogues and technical data

Order parts by computer for repairs from either inside or outside the Company and oversee distribution

Accept payments for services

Keep logs of repairs performed, customer calls, and parts required

Compile reports on service employees hours, repair time on customer equipment, and machine history

Initiate warranty claims and credit unused or defective parts against work orders

Schedule repair work in absence of supervision

Coordinate record keeping with sales and administrative personnel

Receive payments and credit to work order when completed

Operate basic office equipment * Perform other work related duties as required

Thorough understanding of shop practices and procedures focusing on work order processes