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Prepare and coordinate service requests and supporting documentation.
Verify customer account information, service history, warranty details, and repair requirements.
Ensure repair scopes, schedules, and budgets are clearly documented and aligned with customer expectations.
Identify and communicate potential operational or business risks before work begins.
Maintain accurate and real-time updates in service management systems.
Coordinate repair schedules, transportation logistics, and third-party service providers.
Assist with warranty, goodwill, and administrative processes related to repairs.
Support planning meetings and document action items and commitments.
Monitor repair progress and proactively communicate delays, risks, or changes impacting customer commitments.
Coordinate site access requirements and training for service technicians when necessary.
Ensure all documentation, labour entries, invoices, service reports, and supporting records are complete.
Follow up on outstanding items that may delay billing or job closure.
Support warranty claim submission and documentation requirements.
Help ensure repair orders are accurately completed and ready for final customer review and invoicing.
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We're interested in candidates with 2-4 years of experience in one or more of the following areas:
Service or maintenance coordination
Document control or administration
Construction, mining, forestry, or oil and gas operations
Equipment dealership environments
Project coordination
Field service support
Process improvement or workflow management
Preference will be given to candidates with post-secondary education in:
Business Administration
Administrative Management
Accounting or Finance
Operations Management
Related disciplines
Equivalent combinations of education and experience will also be considered.
You are someone who:
Puts customers first and takes pride in delivering exceptional service.
Communicates effectively with stakeholders at all levels.
Takes initiative and proactively identifies issues before they become problems.
Is comfortable working in a dynamic environment with competing priorities.
Drives results through organization, accountability, and follow-through.
Works collaboratively while maintaining a sense of urgency.
Competitive compensation and benefits.
14x14 work schedule providing excellent work-life balance.
Opportunity to work alongside industry-leading equipment and service teams.
Career growth within a stable and well-respected organization.
Challenging and rewarding work supporting critical operations across Northern Alberta.
If you're a detail-oriented coordinator who enjoys supporting complex service operations and ensuring exceptional customer outcomes, we'd love to hear from you.
World's largest Caterpillar equipment dealer and services provider.
Visit company websiteJobs and hiring trendsFull-time
Entry · 2+ years experience
Onsite
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