Service Coordinator for Engineering Products
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Key skills for this role
About the Role
Sigma Enterprises LLC seeks a Service Coordinator to liaise between service engineers, customers, and suppliers for engineering products like survey equipment, laboratory equipment, robotics, and drones.
Key Skills for This Role
Responsibilities
- Attend internal and external customer requests to generate Quotation
- Generate, Manage, Track and Update Quotation in the Oracle ERP / CRM system
- Assist Sales Team in Customer Quote follow up and improve conversion ratio
- Assist Sales Team in handling existing customers to obtain more Repeat orders
- Make Out bound calls to activate Lost and Dormant customers
- Prepare, coordinate in Approval and Input Purchase Requisition in the ERP System for Customer Order and Stock planning
- Develop necessary Sales Order Worksheet (SOW) / Approval documents as per Company policies
- Coordinate with sales team in New Supplier and Customer Creation in the ERP
- Coordinate with Sales and Marketing Team in Creating / Modifying Item Master in ERP system
- Attend Customer enquiries – Telephonic, eMail and Walk in
- Take active role to attend, Capture, Escalate and Resolve Customer complaints related to Pre Sales function
- Actively contribute along with Sales Team to achieve Overall company objectives
Requirements
- Diploma or Bachelor's degree
- Minimum 3 5 years’ experience in a technical service support environment with 3 5 years of Service Coordination experience
- Basic technical understanding of Engineering Products like Survey Equipment, Laboratory Equipment, Robotics, Drones and Inspection and testing products
- Good communication skills and team spirit
Full Job Posting
Company Overview
- Sigma Enterprises LLC, part of Mazrui International Trading Division, is a distributor and service provider for scientific and engineering technologies in the UAE and GCC.
Job Responsibilities
- Attend internal and external customer requests to generate Quotation
- Generate, Manage, Track and Update Quotation in the Oracle ERP / CRM system
- Assist Sales Team in Customer Quote follow up and improve conversion ratio
- Assist Sales Team in handling existing customers to obtain more Repeat orders
- Make Out bound calls to activate Lost and Dormant customers
- Prepare, coordinate in Approval and Input Purchase Requisition in the ERP System for Customer Order and Stock planning
- Develop necessary Sales Order Worksheet (SOW) / Approval documents as per the Company policies and coordinate with various departments in obtaining necessary approvals
- Coordinate with the sales team in New Supplier and Customer Creation in the ERP
- Coordinate with Sales and Marketing Team in Creating / Modifying Item Master in ERP system
- Attend Customer enquiries – Telephonic, eMail and Walk in
- Take an active role to attend, Capture, Escalate and Resolve Customer complaints related to Pre Sales function
- Actively contribute along with the Sales Team to achieve the Overall company objectives set for the FY
Skills Needed
- Diploma or Bachelor's degree
- Minimum 3 5 years’ experience in a technical service support environment with 3 5 years of Service Coordination experience
- Good communication skills and team spirit
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