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Application & Technical Support Engineer – Topcon Machine Control (Heavy Construction & Road Construction)
SIGMA Enterprises
Dubai, UAE
Full Time
Mid
Field
6 days ago
GNSS/GPSMachine Control SystemsTopcon Machine ControlMAGNET Office & Field SoftwareTotal StationsRTK Corrections
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GNSS/GPSMachine Control SystemsTopcon Machine Control
About the Role
SIGMA Enterprises seeks an Application & Technical Support Engineer to provide technical support, installation, and training for Topcon Machine Control solutions in heavy and road construction.
Key Skills for This Role
GNSS/GPSMachine Control SystemsTopcon Machine ControlMAGNET Office & Field SoftwareTotal StationsRTK Corrections
Responsibilities
- Provide first and second level technical support for Topcon machine control solutions
- Diagnose and resolve hardware, software, GNSS, radio communication, and network related issues
- Support customers remotely and on site to ensure maximum equipment uptime
- Escalate complex technical issues to Topcon regional support teams when necessary
- Maintain technical service records and support documentation
- Install, configure, and commission Topcon machine control systems on excavators, dozers, motor graders, asphalt pavers, milling machines, and compactors
- Perform machine calibration and validation tests
- Conduct system acceptance tests and commissioning reports
- Analyze customer workflows and operational requirements
- Configure machine control systems based on project specifications
- Create and upload design files, surfaces, alignments, and machine guidance models
- Support site setup activities including GNSS Base Stations, Rover Systems, Total Stations, Site Localization, and RTK Network Configuration
Requirements
- Bachelor's Degree or Diploma in Civil Engineering, Survey Engineering, Geomatics, Mechanical Engineering, Mechatronics Engineering, or Electrical/Electronics Engineering
- 3–5 years of experience in Machine Control Systems or Surveying Equipment
- Strong knowledge of GNSS/GPS technologies
- Understanding of machine control principles and workflows
- Experience with machine calibration and commissioning
- Ability to create and manage 3D design models
- Knowledge of road construction, earthworks, and paving operations
- Understanding of hydraulic and electrical systems of construction equipment
- Ability to troubleshoot hardware and software issues
- Strong analytical and problem solving skills
- Excellent communication and training abilities
- Customer focused approach
Full Job Posting
Position Summary
- The Application & Technical Support Engineer is responsible for providing technical support, installation, commissioning, troubleshooting, calibration, training, and application guidance for Topcon Machine Control solutions within the Heavy Construction (HC) and Road Construction (RC) segments.
- The role ensures successful customer adoption, system performance, and operational excellence while supporting sales and service teams with technical expertise.
Key Responsibilities
- Provide first and second level technical support for Topcon machine control solutions.
- Diagnose and resolve hardware, software, GNSS, radio communication, and network related issues.
- Support customers remotely and on site to ensure maximum equipment uptime.
- Escalate complex technical issues to Topcon regional support teams when necessary.
- Maintain technical service records and support documentation.
- Install, configure, and commission Topcon machine control systems on excavators, dozers, motor graders, asphalt pavers, milling machines, and compactors.
- Perform machine calibration and validation tests.
- Conduct system acceptance tests and commissioning reports.
- Ensure installations comply with Topcon standards and customer requirements.
- Analyze customer workflows and operational requirements.
- Configure machine control systems based on project specifications.
- Create and upload design files, surfaces, alignments, and machine guidance models.
Qualifications
- Bachelor's Degree or Diploma in Civil Engineering, Survey Engineering, Geomatics, Mechanical Engineering, Mechatronics Engineering, or Electrical/Electronics Engineering.
- 3–5 years of experience in Machine Control Systems or Surveying Equipment.
- Strong knowledge of GNSS/GPS technologies.
- Understanding of machine control principles and workflows.
- Experience with machine calibration and commissioning.
- Ability to create and manage 3D design models.
- Knowledge of road construction, earthworks, and paving operations.
- Understanding of hydraulic and electrical systems of construction equipment.
- Ability to troubleshoot hardware and software issues.
- Strong analytical and problem solving skills.
- Excellent communication and training abilities.
- Customer focused approach.
Technical Skills
- Strong knowledge of GNSS/GPS technologies.
- Understanding of machine control principles and workflows.
- Experience with machine calibration and commissioning.
- Ability to create and manage 3D design models.
- Knowledge of road construction, earthworks, and paving operations.
- Understanding of hydraulic and electrical systems of construction equipment.
- Ability to troubleshoot hardware and software issues.
Products Covered
- Heavy Construction (HC): MC Max Excavator Solutions, MC Max Dozer Solutions, 3D MC Machine Control Systems, GNSS Machine Guidance Systems, Total Station Machine Control Systems.
- Road Construction (RC): Asphalt Paver Control Systems, Milling Machine Control Systems, Road Finishing Solutions, SmoothRide Road Surface Solutions, Compaction and Quality Control Solutions.
- Supporting Technologies: GNSS/GPS Systems, Base & Rover Solutions, RTK Corrections, Total Stations, MAGNET Office & Field Software, Digital Construction Workflows.
Key Performance Indicators (KPIs)
- Technical issue resolution rate.
- Customer satisfaction level.
- Installation and commissioning success rate.
- System uptime and reliability.
- Number of training sessions completed.
- Response time for customer support requests.
- Project implementation success.
Working Conditions
- Frequent travel to construction and road project sites across the GCC.
- Site based work involving heavy equipment and outdoor environments.
- Availability to support urgent customer requirements when required.
Preferred Certifications
- Topcon Machine Control Certification.
- Topcon HC & RC Product Training Certification.
- GNSS/Surveying Certification.
- Valid GCC Driving License.
- Health & Safety Certification (IOSH/NEBOSH preferred).
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