Customer Service Coordinator (UAE Nationals)
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Key skills for this role
About the Role
Sigma Enterprises seeks a Customer Service Coordinator to liaise between service engineers, customers, and suppliers. The role requires 1-3 years of service coordination experience and a basic technical understanding of engineering products.
Key Skills for This Role
Responsibilities
- Attend internal and external customer requests to generate quotations
- Generate, manage, track and update quotations in Oracle ERP/CRM system
- Assist sales team in customer quote follow up and improve conversion ratio
- Assist sales team in handling existing customers to obtain more repeat orders
- Make out bound calls to activate lost and dormant customers
- Prepare, coordinate in approval and input purchase requisition in ERP system
- Develop necessary Sales Order Worksheet / approval documents
- Coordinate with sales team in new supplier and customer creation in ERP
- Coordinate with sales and marketing team in creating/modifying item master in ERP
- Attend customer enquiries via telephone, email and walk in
- Take active role to attend, capture, escalate and resolve customer complaints related to pre sales function
- Actively contribute along with sales team to achieve overall company objectives
Requirements
- Diploma or Bachelor's degree in Engineering
- Minimum 1 3 years of experience in a technical service support environment
- 1 3 years of Service Coordination experience
- Good communication skills and team spirit
Full Job Posting
Company Overview
- Sigma Enterprises LLC is a local partner for global technology solutions, part of Mazrui International Trading Division.
- The company is a distributor and service provider for scientific and engineering technologies in UAE and GCC.
Job Responsibilities
- Attend internal and external customer requests to generate Quotation.
- Generate, Manage, Track and Update Quotation in the Oracle ERP / CRM system.
- Assist Sales Team in Customer Quote follow up and improve conversion ratio.
- Assist Sales Team in handling existing customers to obtain more Repeat orders.
- Make Out bound calls to activate Lost and Dormant customers.
- Prepare, coordinate in Approval and Input Purchase Requisition in the ERP System for Customer Order and Stock planning.
- Develop necessary Sales Order Worksheet (SOW) / Approval documents as per Company policies.
- Coordinate with sales team in New Supplier and Customer Creation in the ERP.
- Coordinate with Sales and Marketing Team in Creating / Modifying Item Master in ERP system.
- Attend Customer enquiries – Telephonic, eMail and Walk in.
- Take an active role to attend, Capture, Escalate and Resolve Customer complaints related to Pre Sales function.
- Actively contribute along with the Sales Team to achieve the Overall company objectives set for the FY.
Skills Needed
- Diploma or Bachelor's degree in Engineering.
- Minimum 1 3 years’ experience in a technical service support environment with 1 3 years of Service Coordination experience.
- Good communication skills and team spirit.
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