workable
Service Coordinator - Contracts
Evolution Security
Marlow, GBR
Full-time
Mid
Onsite
Discovered 2 weeks ago
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Responsibilities
- Your role is to fulfil the list below but not limited too:
- Service contract renewals and Software Support Agreements (plus SSAs for Ireland) & analysing the profitability various contracts
- Determining any additions or reductions to the systems in the previous 12-18 months
- Sourcing quotes for Third-Party Agreements, Software Support and Subscriptions
- Preparing proposals for the new agreements
- Invoicing the maintenance agreements: annually, bi-annually, quarterly, bi-monthly or monthly
- Updating the invoicing schedule on AM
- Ordering Third-Party Services sold as part of the maintenance agreements.
- Ordering Software Support and Subscriptions
- Reporting invoicing figures
- Monthly maintenance forecast (for UK, Ireland & BV)
- Adding contracts to and maintaining SAP
- Won & lost report (for UK, Ireland & BV)
- Logging maintenance orders on the Order Log for my quotes and those prepared by the Sales Team
- Calculating increases to call-out rates when appropriate
- Maintaining the customer details
- Resolving invoice queries / raising credit notes
- Checking the input of the service invoices onto SAP and circulating to the Team for corrections
- Producing analysis of the monthly invoicing
- Calibration of multi meters and battery testers: issuing and recalling equipment from the engineers and issuing replacements
- Raising POs, dispatching the equipment to suppliers for calibration and maintaining the calibration records
- SAP – project development and preparation for transferring services across
- Point of contact for accounts department for all service finance queries
- Completion of client presentations – weekly/ monthly. Presenting as required
- Assisting with service department invoice training
Requirements
- Proven work experience in a similar role, ideally within an Engineering environment
- Very strong organisational skills, including multitasking, time, and diary management
- Ability to work on their own, as well as with the wider team
- IT literacy, particularly MS Office and CRM systems
Benefits
- We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.
- 25 days annual leave, plus local bank holidays
- Company pension scheme
- 2 private health insurances
- Optional annual private wellbeing and health screening appointment fully funded by Evolution
- Employee assistance programme which offers 24/7 access to free health and wellbeing support
- Life Assurance from day 1 (4x salary)
- Competitive salary and commission scheme
About Evolution Security
Security Services300 employeesFounded 1996
Employee-owned electronic security and life safety systems integrator serving data centres, pharmaceutical facilities, financial institutions, and governments.
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