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Service Coordinator - Contracts

Evolution Security
Marlow, GBR
Full-time
Mid
Onsite
Discovered 2 weeks ago
CRMSAP
Free

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Responsibilities

  • Your role is to fulfil the list below but not limited too:
  • Service contract renewals and Software Support Agreements (plus SSAs for Ireland) & analysing the profitability various contracts
  • Determining any additions or reductions to the systems in the previous 12-18 months
  • Sourcing quotes for Third-Party Agreements, Software Support and Subscriptions
  • Preparing proposals for the new agreements
  • Invoicing the maintenance agreements: annually, bi-annually, quarterly, bi-monthly or monthly
  • Updating the invoicing schedule on AM
  • Ordering Third-Party Services sold as part of the maintenance agreements.
  • Ordering Software Support and Subscriptions
  • Reporting invoicing figures
  • Monthly maintenance forecast (for UK, Ireland & BV)
  • Adding contracts to and maintaining SAP
  • Won & lost report (for UK, Ireland & BV)
  • Logging maintenance orders on the Order Log for my quotes and those prepared by the Sales Team
  • Calculating increases to call-out rates when appropriate
  • Maintaining the customer details
  • Resolving invoice queries / raising credit notes
  • Checking the input of the service invoices onto SAP and circulating to the Team for corrections
  • Producing analysis of the monthly invoicing
  • Calibration of multi meters and battery testers: issuing and recalling equipment from the engineers and issuing replacements
  • Raising POs, dispatching the equipment to suppliers for calibration and maintaining the calibration records
  • SAP – project development and preparation for transferring services across
  • Point of contact for accounts department for all service finance queries
  • Completion of client presentations – weekly/ monthly. Presenting as required
  • Assisting with service department invoice training

Requirements

  • Proven work experience in a similar role, ideally within an Engineering environment
  • Very strong organisational skills, including multitasking, time, and diary management
  • Ability to work on their own, as well as with the wider team
  • IT literacy, particularly MS Office and CRM systems

Benefits

  • We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.
  • 25 days annual leave, plus local bank holidays
  • Company pension scheme
  • 2 private health insurances
  • Optional annual private wellbeing and health screening appointment fully funded by Evolution
  • Employee assistance programme which offers 24/7 access to free health and wellbeing support
  • Life Assurance from day 1 (4x salary)
  • Competitive salary and commission scheme

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