Service Centre Manager

What's in it for you The Service Centre Manager leads branch operations, manages staff, and ensures high levels of customer satisfaction, productivity, and commercial performance. The role is responsible for driving service and aftersales growth, maintaining efficient branch operations, and holding full profit and loss responsibility for the location. The postholder must also ensure compliance with company standards, corporate governance, and all relevant regulations. To cover Glasgow and Carlisle depots. Preferred location: Glasgow.

What you will bring

The Service Centre Manager is responsible to assign and direct all work performed in the assigned branch and to supervise all areas of operation. They will manage staff, foster a positive environment, and ensure customer satisfaction and efficient branch operation within their designated region.

They will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable After Market sales and Service targets achievement. The Service Centre Manager and their team will be assuming full P&L responsibility for their location of operation.

They will adhere to high ethical standards and comply with all regulations/applicable laws and corporate governance.

Network to improve the presence and reputation of Thermo King UK and its value proposition covering all business areas

Align efforts of Service, Equipment and Parts Sales to maximize sales and service activities

Address customer and employee satisfaction issues promptly

Grow Service business areas such as Beginning of Life Service (e.g., installation & commissioning), Life-Time services (e.g., spare parts, maintenance), Extended Life services (e.g., upgrades, rebuilds), Telematics and After Market Accessories

Ensuring customer satisfaction through high-quality service levels and execution