Service Center Administrator / Data & Operations Analyst
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Key skills for this role
About the Role
Position: Service Center Administrator / Data & Operations Analyst We are looking for a highly organized and analytical candidate with strong Microsoft Excel skills and previous.
Key Skills for This Role
Responsibilities
- Perform daily data entry and maintain accurate records of all service related activities
- Review, analyze, and maintain daily, weekly, and monthly service center reports
- Monitor service center KPIs and identify discrepancies, trends, and areas requiring improvement
- Ensure all reports are accurate, complete, and submitted on time
- Review service center case updates and verify that all information is correctly recorded in the system
- Conduct data analysis and provide operational insights to support decision making
- Coordinate with service centers to ensure compliance with reporting standards and operational procedures
- Perform physical stock handling, stock verification, and inventory reconciliation
- Support inventory audits and ensure alignment between physical stock and system records
- Maintain proper documentation and filing of operational records
- Assist in monitoring spare parts movement, stock availability, and inventory accuracy
- Support daily operational activities and ensure compliance with company policies and service standards
Requirements
- Strong Microsoft Excel skills
- Previous experience in a service center or aftersales environment
- Highly organized and analytical
Full Job Posting
Position Overview
- Position: Service Center Administrator / Data & Operations Analyst
- We are looking for a highly organized and analytical candidate with strong Microsoft Excel skills and previous experience in a service center or aftersales environment.
Key Responsibilities
- Perform daily data entry and maintain accurate records of all service related activities.
- Review, analyze, and maintain daily, weekly, and monthly service center reports.
- Monitor service center KPIs and identify discrepancies, trends, and areas requiring improvement.
- Ensure all reports are accurate, complete, and submitted on time.
- Review service center case updates and verify that all information is correctly recorded in the system.
- Conduct data analysis and provide operational insights to support decision making.
- Coordinate with service centers to ensure compliance with reporting standards and operational procedures.
- Perform physical stock handling, stock verification, and inventory reconciliation.
- Support inventory audits and ensure alignment between physical stock and system records.
- Maintain proper documentation and filing of operational records.
- Assist in monitoring spare parts movement, stock availability, and inventory accuracy.
- Support daily operational activities and ensure compliance with company policies and service standards.
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