betterteam

Service Captain

Echo Lake Country Club

Westfield, USA

Full-time

Mid · 3+ years experience

Onsite

USD 25-25 hourly / hour

Discovered 1 weeks ago

Club EssentialsPOS

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Club EssentialsPOS

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Carry and manage a full dining-room section during assigned shifts.
Deliver polished, personalized service while recognizing member names, preferences, and special requests.
Maintain strong knowledge of all food and beverage offerings.
Assist with pre-shift meetings and communicate daily service priorities.
Prepare preliminary dining-room floor plans based on reservations, table availability, staffing, and anticipated business levels.
Help establish server sections and ensure table and seat numbers are understood and used consistently.
Maintain communication between servers, hosts, food runners, bussers, the Culinary Team, and bar staff throughout service.
Monitor service pacing and help managers address operational or member concerns as they arise.
Assist with opening, closing, side work, dining-room organization, and service-station readiness.
Support banquet and private-event service when scheduled.
Perform additional duties as assigned.
Assist with onboarding and training new servers, food runners, bussers, hosts, and other incoming Food & Beverage employees.
Train employees on: Club Essentials and POS ticket entry. Proper coursing, seat numbers, and order accuracy. Dining-room floor plans, table numbers, and server sections. Food menus, daily specials, and preparation methods. Allergens, dietary restrictions, and approved menu modifications. Cocktail menus and standard beverage preparations. Wines by the glass and basic pairing recommendations. Beers on tap and other available beverage offerings. Sequence of service and member-recognition standards. Table maintenance, tray service, food running, clearing, and resetting. Opening, closing, and side-work procedures. Proper communication with the Culinary Team and bar staff. Appropriate handling and communication of member requests, complaints, and special circumstances – communicating such to management.
Club Essentials and POS ticket entry.
Proper coursing, seat numbers, and order accuracy.
Dining-room floor plans, table numbers, and server sections.
Food menus, daily specials, and preparation methods.
Allergens, dietary restrictions, and approved menu modifications.
Cocktail menus and standard beverage preparations.
Wines by the glass and basic pairing recommendations.
Beers on tap and other available beverage offerings.
Sequence of service and member-recognition standards.
Table maintenance, tray service, food running, clearing, and resetting.
Opening, closing, and side-work procedures.
Proper communication with the Culinary Team and bar staff.
Appropriate handling and communication of member requests, complaints, and special circumstances – communicating such to management.
Provide hands-on demonstrations and real-time coaching while continuing to manage an assigned section.
Reinforce professional appearance, hospitality standards, teamwork, urgency, and attention to detail.
Help ensure training materials and operational information remain accurate and current.
Communicate employee progress, knowledge gaps, service concerns, and additional training needs to Food & Beverage management.
Assist with menu tastings, service refreshers, and ongoing departmental training.
Food & Beverage Manager.
Assistant Food & Beverage Manager.
Director of Operations & Hospitality.
Minimum three years of serving experience in fine dining, country clubs, hotels, or upscale hospitality.
Previous experience as a lead server, trainer, or captain preferred.
Strong food, wine, spirits, cocktail, and service knowledge.
Ability to train and coach employees while successfully managing a full section.
Strong communication, organization, member-recognition, and problem-solving skills.
POS proficiency; Club Essentials experience preferred.
Availability to work evenings, weekends, holidays, and varied shifts.
Medical, dental, and vision insurance.
Employer-paid life insurance.
401(k) with employer match.
Flexible Spending Account (FSA).
Dependent Care Account.
Health Reimbursement Arrangement (HRA).
Paid Time Off (PTO).
Complimentary employee meals during scheduled shifts.
Club privileges, where applicable.
Employee discounts in the Pro Shop.