betterteam
Lead Host
Echo Lake Country Club
Westfield, USA
Full-time
Mid
Onsite
USD 17-20 hourly / hour
Discovered 1 weeks ago
Free
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- Greet and acknowledge Members and guests promptly.
- Address Members by name whenever possible.
- Escort guests to tables with professionalism and poise.
- Ensure every guest is thanked upon departure.
- Reservations & Floor Management.
- Manage daily lunch and dinner reservations.
- Confirm party size, seating preferences, and special occasions.
- Maintain accurate information in Club Essentials.
- Oversee seating rotation and control dining room flow.
- Communicate VIPs, allergies, and special notes to service staff.
- Offer solutions when dining is fully committed.
- Support and guide host team members during service.
- Dining Room Leadership Presence.
- Ensure tables are properly set prior to seating.
- Coordinate with managers and service staff to maintain pacing and table turns.
- Assist with large party coordination and special event seating.
- Remain visible, composed, and in control during high-volume service.
- Answer calls professionally and take reservations accurately.
- Gather complete information before transferring calls.
- Brief team members before transferring calls when necessary.
- Communicate clearly and consistently with dining and management teams.
- Professional Standards.
- Maintain a polished appearance and positive demeanor.
- Exercise discretion and sound judgment.
- Uphold Echo Lake’s hospitality philosophy and service standards.
- Perform additional duties as assigned.
- Previous hospitality or hosting experience required.
- Private club or fine dining experience preferred.
- Strong leadership presence and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional, service-oriented demeanor.
- Requires extensive standing, walking, bending, lifting, and stretching.
- Must be able to stand for up to 10 hours at a time.
- Ability to lift and carry up to 35 lbs.
- Hourly Pay Rate: $17.00 - 20.00; based on experience and qualifications.
- Medical, dental, and vision insurance.
- Employer-paid life insurance.
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