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Service Billing Coordinator
Peak Technologies
Miami, USA
Full-time
Entry · 2+ years experience
Onsite
Discovered 1 weeks ago
Microsoft OfficeNetSuiteSalesforce
Free
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Key Skills for This Role
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- Conduct detailed reviews of all service billing for generation or sales orders within FSL, verifying accuracy, completeness, and adherence to company policies and contractual terms.
- Identify and resolve billing discrepancies, including adjustments, corrections, and escalations as needed to ensure timely and accurate invoicing.
- Build cooperative relationships with internal teams and external partners by anticipating their requirements and providing proactive support.
- Exhibit understanding of company billing systems, processes, and services.
- Support the processing of billing-related claims or disputes, such as overcharges or undercharges.
- Assist in investigating specific billing scenarios presented to the team and recommend appropriate resolutions.
- Partner with the accounting team to supply necessary data for revenue recognition, including service contracts and related agreements.
- Handle inquiries related to: Billing variances, credit/rebill requests, price modifications, and service order processing.
- Bachelor’s degree preferred; equivalent experience in billing or finance will be considered.
- Minimum of 2 years’ experience in billing, finance, or customer support.
- Proficiency in Microsoft Office, especially Excel.
- Experience with ERP systems such as NetSuite or Salesforce preferred.
- Strong written and verbal communication skills.
- Detail-oriented with strong analytical and problem-solving abilities.
- Primary language: English.
- Ability to read and interpret contracts, billing documentation, and correspondence.
- Communicate effectively with internal teams and external clients.
- This role does not include supervisory responsibilities.
- Responsible for identifying and resolving billing issues independently.
- Able to make decisions within scope of role and escalate when necessary.
- Sales Operations.
- Customer Service.
- Contract Administration.
- Accounting Team.
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