Service Analyst (UAE Nationals Only) - DUBAI
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Key skills for this role
About the Role
Citi is seeking a Service Analyst (UAE Nationals Only) to provide relationship management and account servicing support to Relationship Managers in Dubai. The role involves executing customer service activities, resolving client inquiries, and ensuring adherence to policies.
Key Skills for This Role
Responsibilities
- Review customer needs and proactively engage with the customer to validate understanding and provide resolution
- Execute day to day customer service activities while ensuring adherence to Citi's policies and guidelines
- Provide proactive support to Relationship Managers through timely and error free execution of trades
- Ensure coverage of all relationships through customer engagements
- Identify opportunities for process/service improvements and participate in improvement initiatives
- Resolve customer queries received through various channels (Email/Phone/Face to face interaction)
Requirements
- 2 4 years of experience in a related role
- Basic level of experience in a related role (combination of education/experience)
- Ability to exchange information in a clear and concise way
- Effective verbal and written communication skills
- Demonstrated ability to remain unbiased in a diverse working environment
- Bachelor's/University degree or equivalent experience
Full Job Posting
Job Overview
- The Service Relationship Associate staff will provide excellent relationship management and account servicing support to Relationship Managers so that as a team, there is greater productivity in acquiring, deepening and broadening existing and potential relationships.
Responsibilities
- Review customer needs and proactively engage with the customer to validate understanding and provide resolution
- Execute day to day customer service activities while ensuring adherence to Citi's policies and guidelines
- Ensure consistently strong and proactive support to Relationship Managers through timely and error free execution of trades
- Ensure coverage of all relationships through customer engagements
- Ensure all aspects of the department's administrative functions are carried out effectively
- Identify opportunities for process/service improvements and volunteer in process improvement initiatives
- Follow all operational risk mitigants implemented in BAU
- Ensure Compliance & Regulatory risks are adequately addressed
- Accelerate delivery of service through analytical thinking and automation
- Resolve customer queries received through various channels
- Follow the engagement model prescribed by the bank for periodic interaction with customers
- Drive Bank's digitization strategy by actively preparing clients to be digitally equipped
Qualifications
- 2 4 years of experience in a related role
- Basic level of experience in a related role (combination of education/experience)
- Ability to exchange information in a clear and concise way
- Effective verbal and written communication skills
- Demonstrated ability to remain unbiased in a diverse working environment
- Bachelor's/University degree or equivalent experience
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